Shipping and Returns

Shipping

We can ship to virtually any address in Nigeria .Note that there are restrictions on some products, and some products cannot be shipped to international addresses .

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Delivery Rates in Nigeria

 

ZONE SHIPPING COST DELIVERY TIMES
Zone 1 ₦1000 2-3 working days
Zone 2 ₦1500 2-3 working days
Zone 3 ₦1500 2-3 working days
Zone 4 ₦2500 3-5 working days
  • Zone 1: Lagos Metro: Ikeja, Island, Lekki 1
  • Zone 2:  Lagos Outskirts
  • Zone 3: Ibadan / Ogun  axis
  • Zone 4 : Other states

 

RETURNS  POLICY

All Sales Are Final!!!

However, in the event that your purchase has a defect, faulty items may be returned for a full refund within 3 days of receiving the package. Items must be returned in the original packaging with all tags intact.

Please call +234(0) 802 9348 245 or email (info@shopdesire1709.com) our customer care team for return authorization,

else your return will not be accepted.

For change of mind cancellations (i.e. instances where you do not want the item anymore), items may still be returned within 3 days of purchase. HOWEVER postage cost for item will not be refunded and postage back to us will be covered by the customer. Item(s) must be returned in a sale-able condition without stains and all packaging and tags must be intact. Please note that items such as lingerie, bikinis, earrings, etc will not be accepted back for refund or exchange for hygiene purposes. All refunds will be processed after our returns department inspects and verifies the condition of the item. Please allow 7-10 working days from the day we receive the item for your refund to be processed.

Please attach a short note stating the reason for return and your order number or reference.

ITEMS BOUGHT ON SALE WILL NOT BE REFUNDED.

REFUND PAYMENTS

  • ONLY Faulty exchanges will be refunded for the full cost of the purchase
  • Change of mind orders will only be refuned for store credit usuabe within 12months.

ShopDesire1709 reserves the right to refuse returned merchandise from a customer or ban a customer from completing future purchases, if it is determined that the customer has a history of abusing the returns policy.

RETURN ADDRESS
Shop 22 LSDPC Shopping Complex,
Adeniran Ogunsanya Street,
Opposite Shitta Bridge,
Surulere Lagos.